It’s Time To Brag!

I love to receive calls from our clients.  I know some managers cringe when they’re told they have a call waiting, and the person asked specifically for the manager, but I don’t.

Sure, at times I get calls from customers or clients with a problem or complaint regarding a sale or purchase of property, but sometimes they call to say what a great experience they had and I really enjoy those calls. I’ve commented before on our customer service guarantee, Ultimate Service, but now I want to show you some real life comments that client have written to us about our sales people.

By nature we are always willing to talk about poor service, but these people had such a great experience a with Coldwell Banker sales rep they wanted to share it!

“Service”, Trustworthy, honest, very satisfied on sale of my house.

Fast responses to questions – buying at the same time – quick to make appointments to see homes.  Knowledge, professional information packages – thorough research on neighbourhood.  Friendly caring service – rep made us feel that he was really working for our benefit.

Professional, efficient, personable and honest

Very professional!

The professionalism.  The selling procedure was explained to me in great detail.  My REALTOR® kept me ‘in the loop’ at all times.  Communication was excellent.

Your company has an excellent reputation and it is much deserved  My REALTOR® displayed professionalism, interest, caring and a desire to ‘get the job done’. Thank you!

I have great confidence in Judi’s service and ability whether I am vendor or purchaser.  She makes the sale happen even when I think the trail is cold.

She gave me constant moral support in the sale process and worked exceptionally hard for the buy side.

She cared!  Sue Hale is the sales representative everyone should be fortunate enough to have.

Effective, timely professional, knowledgeable, hard-working sales rep

We were most pleased with the professional and yet friendly manner that the agent had with us and with prospective purchasers and above all his integrity.  We felt totally safe placing our home in his hands.

Agent went out of his way to find the right home for us.  Nothing was too much trouble.  Excellent service!

No pressure, understood our needs, constant support during stressful times.

Nancy was professional, knowledgeable, reliable and her kindness made the process extremely easy.

Sal was a pleasure to work with buying our first home.  He was patient, attentive, and most of all professional.  I would certainly recommend him.

Bonnie was very friendly, informative and always available.  Made buying a home for the first time easy and stress free.

Rob is extremely pleasant to work with.  I truly appreciated the well executed MLS® presentation and his dedication shown in all the open houses.

Nancie is incredibly knowledgeable and took all the time we needed to help us understand process as first time buyers.  Incredible customer service and responded to our inquiries at all time of day.  Always made herself available. Knew/understood our wishes and found us an incredible home!

Joan provided us with very sound advice consistent with our needs.  As first time buyers we found her very helpful. She has a great personal touch! 

His honesty & commitment to satisfying all needs.  Very personable and easy to deal with.  Great experience!

Fast, efficient, pleasant.  Sales reps were always there to help!  Went above and beyond expectations.  Amazing!  Thank you.

Cathy Toriello is straight forward, honest and great to deal with.  She will be our sales rep for life!

Cathy was professional, diligent, knowledgeable and had our best interests at heart.

 

Reading these, you can see why I don’t worry when someone calls looking for the manager… odds are, it’s a good conversation waiting to happen.

I hope your buying or selling experience was as good as the ones described by our clients.  Let me know, I welcome input on your experiences with ‘customer service’.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s