What it Means to Receive Ultimate Service®

We often talk about Ultimate Service®, but I think our clients describe it best.

I have included below remarks that clients have sent in to us after they have either bought or sold a property with one of our sales representatives. These are just a few of the comments that we receive on a regular basis. I believe they are great examples of what we mean when we talk about Ultimate Service® and what puts Coldwell Banker Pinnacle sales people a step above the rest. Have a read through, and see if you agree.

(Brad was) very thorough and helpful, especially during negotiation process. Always available to answer questions, and very knowledgeable at market prices in the area. An incredible amount of help with the sale of this house and the purchase of our new one!

Everything was handled very professionally. Judi was very helpful, and due to the unusual circumstances with the sale, went above and beyond the services she provided for our family.

Mrs. Toriello is a phenomenal, professional lady. I both loved and respected her honesty and her integrity, and how she always knew exactly what I wanted. Not only was she punctual, but she was early for everything! She would not rest until she found the perfect house for me, which she did! She was exceptionally knowledgeable, and made a seemingly daunting and overwhelming event seem effortless. I could not have asked for a more wonderful experience when purchasing my first home and the only person I have to thank for that is the incomparable Mrs Toriello.

Both Ellyn and Rod were confident and demonstrated a keen desire to ‘work for’ us. From the start it was evident they had us in mind and as a priority. Ellyn visited the house with the photographer and made the house look more appealing and larger by simple placements. We had two offers the first day of the sale. Ellyn and Rod are assets to Coldwell. Well done!

The “Personal” approach! Judi made us feel that we had her entire attention. Always had time to answer questions and if answers not at fingertips, always followed up to find the right information. Professional, thorough, focused on our needs, respectful of our wishes, but able to suggest effective choices to aid in our home search.

Carol is exceptional in all aspects of her job. Questions are answered promptly and with detail. We were always kept in the loop at every stage of the process. Carol is VERY professional and aggressive with respect to marketing, marketing materials, agents open house – all done promptly and therefore a very quick sale.

Ozie was extremely personable, respectful and trusting. He communicated with us openly, honestly and on a regular basis. We valued his opinion and suggestions. Even when he was on his holidays, he still answered emails – very diligent and committed to his customers.

Brad was a phenomenal realtor. I am in a wheelchair and deaf, buying my first home which had to be wheelchair accessible if possible. Brad ran all over town, looking at homes for me to cut down on the number of ones I had to go to, preserving my strength. When accessible homes become obviously not available and we turned to homes which could be renovated, I found one I loved. Brad even carried my light weight chair up into the house so I could view it. I bought it very soon after … He is fantastic, and taught a ‘newbie’ everything she needed to learn. He made buying a house not so scary.

I hope these notes, written by our clients help you appreciate why an Ultimate Service® REALTOR® is truly a cut above the norm.

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