Since we are talking about customer service this month I was compelled to share this story with you.
This past summer when I was on vacation on Lovesick Lake about 20 miles north of Peterborough I had some car trouble on the Friday morning the day before we were to return home. My battery light came on so I decided to drive my car to the nearest service station, Steve’s Auto Service, which was referred to me by a friend who had needed their service in the past. My car broke down on the side of the highway so I called the garage and explained my situation. The service manager, Alisha was very pleasant on the phone and extremely helpful – a great first impression. She arranged for a tow truck to come and pick up my car.
When I arrived at the garage with the tow truck and my car I realized this was a very busy operation. This is usually a great indicator of a successful business. After explaining to Alisha that I was returning home the next morning and I needed the car repaired as soon as possible she said she would have the car assessed as quickly as possible.
Since they were so busy they never had a chance to look at the car until around 4PM. They discovered I needed a new alternator. The parts manager, Kim started calling all the auto parts supply companies in the surrounding areas only to find out there was no alternator to be found. As it was the Labour Day Weekend the shop was closed for the weekend. I pleaded with Alisha as we needed to get home as we had to move our daughter to university on the Sunday. I asked Alisha if there was anything they could do to get me out of this predicament and this is when the owner Steve Jorgenson got involved.
Steve said he would have the part sent by overnight courier and he would come in personally on Saturday morning to do the installation. He called us at 9am Saturday morning to say the car was ready for pick up. We were very grateful to have avoided what could have been a very inconvenient situation.
This is a perfect example of someone going the extra mile to make sure the customer is satisfied. I give great kudos to Steve and his entire team as they are perfect examples of what great customer service is all about. So if you find yourself experiencing car problems when you’re in the Lakefield area I highly recommend Steve’s Auto Service.
If you are looking for a REALTOR® who provides this level of service be sure to call Coldwell Banker Pinnacle Real Estate and ask to speak with one of our sales representatives. You can reach us at 905-388-1110 or 905-522-1110