Whenever this topic comes up for discussion, some REALTORS® start running for the hills. Not at Coldwell Banker Pinnacle Real Estate! We have been asking our customers to rate us for over 17 years. Our Ultimate Service program includes a customer survey which is sent to every buyer and seller who completes a transaction with our company. We actually ask people how we did! It’s no surprise to us that we receive a 98% favourable rating from our clients, and have for many years.
Many REALTORS® fear that if you let people rate your service, that the only people who will respond are those who want to complain. Sure, every once in a while, a buyer or seller does not have the perfect experience. That can happen for any number of reasons, and it is not realistic to think that it never will. At Coldwell Banker we just ensure that it is the rare exception, not the norm.
Every day we are now asked to rate our experience. How was your meal? how was the service? how was your stay at our hotel? how was your flight?… I am sure you have been asked your opinion many times, and perhaps responded only a few times, or maybe not at all. Some companies even offer you an incentive, whether it’s a chance to win a shopping spree, or a free appetizer. These companies are trying to improve your customer experience, and they are not afraid to ask for your feedback.
At Coldwell Banker Pinnacle Real Estate, we welcome your feedback. If we can provide better service, let us know how. If your buying or selling experience was not as good as you expected, let us know, so we can improve how we service our next client. Our focus is on making sure that you, the client, receives the best possible service, and that you would recommend us to a friend – the greatest compliment we can receive, and the best endorsement of the service we provide.
If you want the best possible real estate experience, when you are ready to buy or sell real estate, call Coldwell Banker Pinnacle Real Estate. Only by working with one of our professionals, will you experience the highest level of customer service. And when we ask you to tell us how we did, please do!