This month we have been talking about Coldwell Banker® Pinnacle Real Estate’s Ultimate Service® and what that means for our clients and their home buying/selling experience. Today I would like to share with you a great customer service experience I had this week.
My daughter was home from university and asked if we could get her cell phone upgraded. Immediately I thought, OK that will take an entire evening. So we headed off to the Bell Mobility store to get her new phone.
Upon arrival, we were pleasantly surprised to see there were no cars in the parking lot. My daughter said, “Well we won’t have to wait long.” We were helped by a young man by the name of Marco. Right from the start I’m thinking this guy knows what great service is all about.
First he introduced himself and asked how he could help. My daughter told him what she wanted to accomplish with regards to her new phone. He listened very intently and asked more qualifying questions and again listed very carefully to make sure he had all the necessary information.
After taking this information, Marco provided my daughter with all the options available to her. Not once did he try to sell her on any particular service but rather counselled her on what package would fulfill her needs at this time.
After my daughter chose the new phone and service package he made all the necessary changes to her account as well as transferring all the data from the old phone to the new one. He did this without being asked. No one has ever offered to do that for me in the past. My daughter was very thankful.
So to all the customer service providers out there, including all you REALTORS®, take a lesson from Marco. Listen to what your client needs and wants, and make sure you provide your clients with all the necessary information, and options, to make a sound decision.
If you are looking for a REALTOR® to provide the same high level of service that Marco provided, then call one of our Coldwell Banker® Pinnacle Real Estate professionals.