It’s Time to Celebrate!

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Our Ultimate Service Guarantee is 20 years old and we continue to receive rave reviews regarding our Service!

Our Ultimate Service Guarantee is for both Buyers and Sellers. When you list with our company, we provide you with a 22 point guarantee, outlining a level of service that we provide as a MINIMUM standard. If you are dissatisfied with the service provided at any time, you can be released from your Listing or Buying Representation agreement. We survey every client that buys or sells a property with our company and ask them to rate our service in a number of areas. These surveys result in individual sales representatives in our company receiving the Ultimate Service Designation. Our company has also been recognized as an Ultimate Service Provider, as so many of our representatives have attained the Ultimate Service individual designation.

We are very proud of our representatives, and want to share with you some of the comments their clients have made.
“Very happy re communication and work performance. Office staff very helpful and friendly”

“Sandra is awesome! She understood my needs and what I was looking for. She keeps me updated and and she is very diligent with her work. Overall, great experience finding my first home with Sandra and Coldwell Banker.”

“Daniela was very knowledgeable and helpful during the home buying process! We loved working with her and will and have told our friends and family about how great and professional she was!”

“Diane provides exceptional customer service. Responds quickly and very very competent.”

 

If you are thinking of buying or selling a home and want to receive the very best service available in the business, be sure to call one of our Coldwell Banker Community Professional Representatives. We think they are the best in the business!

Is it Time to Break Out the Crystal Ball?

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Experts are starting to talk more and more about a housing bubble.

The most common questions I have heard lately are “Will prices drop if the bubble bursts?” and “Should I wait to buy? If prices drop I don’t want to lose money”

These are both valid questions, and the first one especially is hard to answer. A crystal ball would be a very helpful REALTOR® tool right now. There is much talk recently about the Ontario government introducing measures to cool the real estate market. One suggestion has been to introduce a foreign investor tax similar to what B.C. introduced last year. Since the introduction of the tax, the Vancouver market initially showed a drop, but has returned to a ‘normal’ growth rate. The success of such a measure is dependant upon there being foreign investors in the market. This is true of the Toronto market, but perhaps not as important in the markets surrounding the GTA, such as Hamilton. There have been other suggestions that would have varied affects on the market, but in general the outcome of any measure is a total unknown. Government intervention can often have unintended consequences.

The second question really has two answers, depending on why you are buying property. If you are an investor as opposed to a family looking for a new home, the answers might vary.

As an investor, you will make a buying decision based on the expected return from the property you buy, whether through rental income, or capital growth. In a market as heated as the Hamilton/Burlington area is right now, there is not a large inventory of investment properties that are currently providing a high return on investment due to the large initial payment and the servicing of the mortgage debt. Even if an investor bought with cash i.e. no mortgage, the return on the investment would be limited. If buying for capital growth, it is difficult to predict how much, if at all, the market will continue to increase. With year over year growth currently in the area of 30%, investors are questioning just how likely it is that such growth can be sustained, and if it cannot be sustained, how much potential is there for a drop in real estate values.

As a family (or individual) looking to buy a home, now may very well be a good time to buy. If you are buying a family home, you are generally not looking to sell in the next few years. Real estate over the long term has proven to be a very good investment. Even if the market does cool, and prices drop, history has shown us that the prices will recover, just not in a one or two year timeframe. Also, if prices drop and you decide it is time to move up, the more expensive home will be more affordable assuming it suffered the same percentage drop in value as your less expensive home.

Also, if you are planning to buy a family home, and there is not a cooling of the market, each month you wait increases the cost of homeownership, or reduces the number of homes that are available in your price range.

If you have questions whether you should be acting now or waiting, call one of our Coldwell Banker Community Professionals representatives. They will be glad to sit down with you and discuss your particular situation and needs.

A HISTORY OF GREAT CUSTOMER SERVICE!

A few months back I told our readers about a personal experience I had with an auto repair shop that provided me with great customer service. We are discussing Ultimate Service® again this month and last week Ann asked our readers to share their real estate buying or selling experiences.

So I thought I would share another personal experience with you regarding great customer service.

This week I was fortunate and honoured to be able to attend a Celebration of Life ceremony of a lifelong friend, Don, who passed away last week. Don’t worry, this is not a sad story, but the story of a fun loving, hardworking family man, and a great friend.

While listening to the speakers sharing all the achievements in Don’s life as a successful entrepreneur, I couldn’t help but think he would have been a great Coldwell Banker sales representative, providing Ultimate Service® to all his clients.

He had a great work ethic, which he instilled in me when I was still a teenager, and he always put his client’s needs first, just as we do here at Coldwell Banker Pinnacle Real Estate. Once I had the opportunity to accompany Don on his regular weekly service calls to some of his vending machine clients. (This was just one of his many successful business ventures) It was all about making sure the machines were operating properly and were filled with sufficient product so his clients could maximize their sales at all times.

On this particular occasion we finished all the service calls for the day and returned back to the office. Within five minutes of our return one of his clients called and said his machine was not working. Don said, “No problem, I’m on my way.”

This was a Friday evening and at the time I thought to myself, this is crazy. It was a two and a half hour round trip! All Don said was, “I can’t leave him in this situation, he will miss out on all the weekend sales.”

So back in the truck we go and we finally get home around 9:45 that evening. I didn’t think much of it at the time, other than that was a 15 hour day and was I tired. Over the years I witnessed many occasions when Don did everything in his power to make sure his clients were satisfied and happy.

And that is why I think my friend Don would have been a great Coldwell Banker Sales Representative providing Ultimate Service® to all his clients.

If you have any stories about great customer service I invite you to share them with your fellow readers.